Q's & A's ABOUT THE AUTO TRANSPORT PROCESS
Q: HOW LONG WILL IT TAKE TO SHIP MY VEHICLE?
A: It takes approximately 5-7 business days from the time your order is placed. Weather, traffic, road conditions, and other unforeseen obstacles are taken into consideration when we estimate your delivery date but we will keep you up to date throughout the process to ensure you rest easy.
Q: DO I HAVE TO DROP MY VEHICLE OFF SOMEWHERE?
A: Our carriers will try to get as close to your residence or place of business, the most common car haulers carry 6 to 9 vehicles and are pretty large in size and might be difficult to get in and out of residential areas due to trees and power lines, etc. In the event that big trucks cannot go into your neighborhood it may be necessary for you to meet the driver at the nearest shopping center or other open area.
Q: CAN I PACK PERSONAL BELONGINGS IN MY CAR?
A: It is against the Federal and State Department of Transportation regulations to transport household items in vehicles being transported by auto carriers. These items are also not covered by carrier's insurance. We will assume no responsibility for personal items left in the vehicle.
Q: WILL MY VEHICLE BE COVERED FOR ANY DAMAGES DURING TRANSIT?
A: Yes, your vehicle is fully insured during transit by general carrier liability insurance. All of our carriers are fully insured and in compliance. Acts of God (hail, floods, hurricanes, avalanches, etc.), along with road debris that can cause minor damage to windshields, paint and undercarriages (just like when you are driving down the highway) will not be covered.
Q: WHAT SHOULD I DO IF MY VEHICLE ARRIVES WITH DAMAGES?
A: Please bring it to the driver's attention and any damages must be written on the Bill of Lading otherwise no claims will be honored unless damages are noted on the driver's paperwork (Bill of Lading) at the time of delivery. Then call us to file a report for the damages.
Q: HOW DO I PAY FOR SHIPPING?
A: We accept all major credit cards and payment is due at the time vehicle is picked up.